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Patreon connection for Game access resulting in error Message for our Patrons

A topic by Anduo Games created Mar 01, 2022 Views: 13,319 Replies: 55

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Anduo Games2 years ago (1 edit) (+2)

Heya,

We've got a game that has Patreon Access for $5 setup. It's worked for flawlessly for years. It also seems that initially, some players were able to get access, so maybe this broke within the last hour or so?
Today we've released a new game and it seems like all players are getting this error message when trying to get the access key:

failed api request POST oauth2/token 403: <title>patreon.com</title><script src="/cdn-cgi/apps/head/7F2Ggij0e_TCnVgy3dJ0eOuIIUs.js"></script><style>#cmsg{animation: A 1.5s;}@keyframes A{0%{opacity:0;}99%{opacity:0;}100%{opacity:1;}}</style><p id="cmsg">Please enable JS and disable any ad blocker
<script>var dd={'cid':'AHrlqAAAAAMAaiRtUa2Eg5EArf_6HQ==','hsh':'DAA83DD4A3D06098A6A2CE2AD90A76','t':'fe','r':'b','s':35521,'host':'geo.captcha-delivery.com'}</script><script src="<a href="https://ct.captcha-delivery.com/c.js">https://ct.captcha-delivery.com/c.js</a>"></script></p>

leafoPinned ReplyAdmin2 years ago (1 edit) (+5)

I just heard that they’ve deployed a fix for our integration. Please try again, everything should be working as intended from what I can see.

Watsup2 years ago

Thanks so much for solving this!

Cole&Gram2 years ago

Thanks a lot for your help and informations ;)

Ritual Design2 years ago

Looks like it's back up and running. Thanks for the help

Love-Joint2 years ago

It's working. Thank you very much for taking the time to look into it!

shadow_alasdair2 years ago

it's saying my pledge it to low but I have pledge 12.50

S3NT1N3L2 years ago(+1)

patreon wont work with itch io cuz of the api can you please look into this

leafoPinned ReplyAdmin2 years ago (9 edits) (+8)

Hey all,

Sorry it’s still not working. I was able to spend some time investigating the problem and determined it’s not related to the version of the API we are using or anything about our code, but instead due to possible a misconfiguration of Cloudflare or some other WAF on Patreon’s servers that is blocking API requests with a HTML/JavaScript challenge response which is intended for humans, not software. There is nothing we can do at this time until Patreon is able to investigate and solve this issue. I’ve left a message on their Discord, but if you’re already in touch with someone there then please do bug them about it. I will try to reach out directly to someone on their team if I do not hear back tomorrow.

Edit: I’ve confirmed that their API is returning a CAPTCHA. I’ve emailed details to a member of their team so hopefully they can address it soon.

Thanks

Watsup2 years ago

Thanks for figuring this out, I’ll keep bugging them about it.

Cole&Gram2 years ago

Thanks a lot for this answer !

Dudedle Studio2 years ago

Thank you so much for the update!

leafoPinned ReplyAdmin2 years ago (5 edits) (+2)

Hmm, Patreon’s API could be experiencing some downtime. Possibly try again tomorrow to see if it works again.

Edit: It looks like Patreon broke their v1 API which we depend on with no notice, and since it’s deprecated they apparently have no intention to fix it. We’re going to look into migrating to their new API but it may take some time because the way they represent campaigns and backers is substantially different. See my post above

Anduo Games2 years ago

Thanks for getting back! The issue persists as of now. According to https://status.patreon.com/ the Patreon API is running fine, but I have no way to verify at hand.

Watsup2 years ago

Patreon devs say this appears to be on itch.io’s side related to permissions, they aren’t sure what the issue is without more information though.

Toni-Technaclaw2 years ago

God bless the Devs on both Sites. Its always a Headache when this happens.

Watsup2 years ago

Same issue for our game, came to make a post about this. Adblock and Script blockers disabled, seems to be everyone trying to access the game.

Cole&Gram2 years ago

Hi, i have the same issue

Anduo Games2 years ago(+2)

Here's the reply from Patreon Staff, essentially saying the issue is on itchio side. Any ideas?

leafoAdmin2 years ago(+5)

We haven’t changed anything in our end related to the Patreon API. I have a feeling that they’ve removed their legacy API (which we’ve been using) from being available which is causing the error. I’m taking a closer look now.

Watsup2 years ago(+1)

There’s people reporting they are having this issue on v2 as well so it might be a patreon api issue, they haven’t had any announcements (that I can see) about v1 being discontinued yet.

Anduo Games2 years ago

I see. Thanks very much for elaborating! That does sound like it might be it.

If that's it, it's very weird though, that the dev from Patreon wouldn't put 1 and 1 together. Like that them taking off an API and users coming in to say their API access isn't working anymore is connected.

I asked them about the legacy API, waiting for a response.

Watsup2 years ago(+2)

Latest response seems to say switch to the new api, they might have broken something accidentally and probably won’t fix it.

Cole&Gram2 years ago

Is it possible for us to do that or we have to wait that Itch switch to the new api ?

Anduo Games2 years ago(+1)

It's something the itchio devs need to do, we as users are unable to do this sadly.

leafoAdmin2 years ago(+2)

Very unfortunate, it’s going to take a bit of time for us to migrate over the to the new API as they’ve changed how they expose the representation of all campaigns and backers.

leafoAdmin2 years ago (1 edit) (+1)

Which Discord is this in BTW? I’d like to pop in and see the discussion if possible.

Edit: I found it

Ritual Design2 years ago(+1)

Any chance of an update?

foreverlosthere2 years ago(+1)

I hope someone fixes this issue soon. It seems like it's affecting multiple creators from getting their content to their subscribers. We are approaching 24hrs of this feature being broken, that can easily turn a lot of people off from subscribing to people who go through itch.io. So I hope they fix the issue soon.

Cole&Gram2 years ago

Yeah, we need an answer... even if the answer is just "we are looking for a solution" =D

MachineMaiden2 years ago (1 edit) (+2)

Like to add to this topic as well that I am having the same issue and even tried it with two different browsers and neither worked. I hope this gets fixed soon. There is even a post on github regarding it.

foreverlosthere2 years ago

There was another post on here as a question but it seems it's been deleted? I don't know if that means that user got the issued fixed or just didn't want people to reply to it anymore but I'm hoping for some kind of solution soon.

Cole&Gram2 years ago

two posts for the same problem, that's certainly the reason

eranboi2 years ago

Same issue...

Gebji2 years ago(+2)

Attempted this via itch.io app, Chrome, and Firefox. All give the same error.

Yunuén Vladimir2 years ago

Same issue :(((

Ritual Design2 years ago(+1)

This issue is still present. I have an alternative set-up that also hooks into the Patreon API and that is working absolutely fine, it's just the capacity of the server I'm running for it is nowhere near the capability of Itch's infrastructure so it's not ideal.

Watsup2 years ago

Out of curiosity are you using the v1 or v2 for your api requests?

Ritual Design2 years ago

I'm not quite sure. How do I check and/or change it?

Love-Joint2 years ago

We have a simple integration between our game and Patreon API (v2) and it seems to be working fine.
I hope they can figure out what's going on soon. This implementation break is very unfortunate.

hawkdjirr2 years ago

still doesn't work :\

riddlips2 years ago

Having the same problem here.

555n2 years ago

same problem here

davigo2 years ago

We're having the same issue as well

Drakeling Labs2 years ago

Any update on this? All of our Patrons are currently trying to redeem keys, and aren't able to do so.

leafoAdmin2 years ago(+5)

Sorry, currently blocked on waiting to hear back from Patreon. I’ve been posting updates at the top of this thread.

Drakeling Labs2 years ago(+2)

Got it, yeah I just saw all your reports in their Discord. We're in the ambassador program by the way, and I have connections to Patreon's tech team so if you'd want me to help elevate the issue with them just let me know.

Watsup2 years ago(+1)

You definitely should, this won’t be fixed without their tech team and responses on their discord have been one message a day or two or worse (from non tech employees that won’t contact them). Their email support system is backed up over a month from user reports on the discord.

Itsgamerboy312 years ago

Any updates because it’s still not working for me

leafoAdmin2 years ago (1 edit)

No updates other than what I’ve already shared at the top of this thread. We’re waiting for Patreon to push out a fix. Since it’s Friday afternoon/evening we may not see them getting a fix out until Monday.

Edit: Issue should now be fixed

Itsgamerboy312 years ago

it seems to work now

GAMEKILLER5292 years ago

Still having issues. It says I'm no longer a member because I cancelled my monthly subscription by mistake, but now I can't connect my patreon to my itch.io, and I can't renew my subscription until the pending payment status goes away.

Hyacinthfication2 years ago (1 edit) (+2)

still having this issue…

Master Silph2 years ago(+1)

Same issue here

Ogwalla2 years ago

I have been getting this issue for a while now...

aura-dev2 years ago

It seems this issue (or at least a similar looking one has appeared again) Here is a report from one of my users

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