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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,677 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 20 days ago
122 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,779 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,222 views
Hello, I will soon begin selling games on itch.io and am based in the US. Currently my tax verification status is "On Fi...
started by GreatForge Games Aug 10, 2024
103 views
No replies yet
I downloaded the test version of the game voices of the void 0.8.0, after which I calmly played until the 25th day. On d...
started by Limand1237 Aug 09, 2024
1 reply
112 views
Greetings. I have character pics that do not show. In my game they show as broken images; weirdly in one site/passage al...
started by Pa Ozi Aug 04, 2024
2 replies
173 views
Yes I've read the doc, and I still need help @admin ticket number 222896: my submission for the pirate software game jam...
started by MadPeas Aug 08, 2024
4 replies
147 views
Anyone else having problems with payments? I've been waiting for mine for 20 days, is it normal that it takes sometimes?...
started by RightarDev Aug 08, 2024
3 replies
163 views
Anyone had similar problems? Game works fine in normal chrome. (It is exported from Godot 4.2.1.) When run on itch.io in...
started by TinyTakinTeller Aug 06, 2024
146 views
No replies yet
how i can get that opportunity to promote my game in the homepage on itch? thanks
started by Ray’s Realm Chronicles Studios Aug 06, 2024
2 replies
139 views
Recently released a major update, added devlog, updated files, cover art, etc, wanted to know how to raise my game in th...
started by HotGameDev Aug 06, 2024
4 replies
184 views
I’m trying to find actual free games, but I keep getting demos included in the results.
started by Treskatay Aug 05, 2024
3 replies
183 views
Hi, I’m here to report an issue about the Connected Accounts part of the settings. I’m not good at convos, so I’m...
started by Shiba Aug 06, 2024
83 views
No replies yet
Any suggestions why? Or maybe some to fix it?
started by Tedpiko Aug 03, 2024
8 replies
255 views
Some itch io games that I open will not go any further than the game window opening, with the following message. No matt...
started by kdodod Aug 05, 2024
130 views
No replies yet
Hello. I saw similar topics before asking how to get featured with answers like making nice looking pages, posting on so...
started by BlueEagle421 Aug 05, 2024
1 reply
122 views
I have a game made in Godot 4 and it is set to "Embed in page". It used to work in embed mode but it works no longer. It...
started by Prvaak Aug 05, 2024
139 views
No replies yet
I cannot seem to get the integration working. This seems like an itch.io issue. I am not sure how I would resolve this...
started by Tensor-chan Aug 05, 2024
86 views
No replies yet
I've published my game ( https://goderr.itch.io/campfire ) on 18th of june, since then it is still left unindexed. More...
started by Goder Aug 05, 2024
1 reply
111 views
Yesterday, I found an adult game in the New & Popular section of itch.io, called Real Girl VR, from realgirlvr. Thinking...
started by Dorkfishie Aug 04, 2024
8 replies
212 views
Is anyone having issues with the Wallflower NPC Data not downloading correctly?
started by ZombieS1ayer Aug 04, 2024
2 replies
103 views
Sometimes by chance I’ll get logged out (naturally) and then when I try to log in again the Two Factor stuff will come...
started by Gunroar Aug 04, 2024
1 reply
90 views
I just released a game that has an .exe to be downloaded and played, but it has also a browser version for this who want...
started by Ravenlore Aug 04, 2024
2 replies
104 views