Skip to main content

Indie game storeFree gamesFun gamesHorror games
Game developmentAssetsComics
SalesBundles
Jobs
TagsGame Engines

Questions & Support

New topic
8,675
Topics

Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,675 topics · Next page · Previous page · First page
Topic
Last post
Hello, This topic needs no response and is only here for helping others attempting to log in. As I had just been experie...
started by Afiaki 20 days ago
121 views
No replies yet
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play Sep 17, 2024
2,776 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
4,222 views
My account Light Games has an email on proton.me and when I log in, it needs two-factor authentication. But my email doe...
started by craftak45 Jul 06, 2024
9 replies
668 views
What am I trying to achieve is: https://toyhou.se/SIRIFYS-AL The code’s like here: https://www.w3schools.com/bootstrap...
started by Sírıfys-Al Aug 03, 2024
2 replies
143 views
Hello! I tried to make a purchase, but had a problem when putting in my credit card information. I'm from Belgium and my...
started by Rosemary._.1 Jul 31, 2024
17 replies
1,090 views
Its been more than 70 days after I published my contents, but it still didnt get indexed.I couldnt see it on recently pu...
started by Caramalgames Aug 02, 2024
5 replies
162 views
Hello! I'm working on some projects with a friend of mine. Neither of us have LLCs, we're just both independent designer...
started by playscholar Aug 01, 2024
1 reply
112 views
Heya, Just got access to custom CSS and I've been pulling my hair out trying to use a custom font that isn't on Google F...
started by Mediasaur Jul 07, 2024
1 reply
611 views
There's a few games I want to play that when I click to install them, I got a message that says "This title is posted on...
started by gregstout-lt Aug 01, 2024
3 replies
941 views
Hey everyone, I hope you're all doing well! I wanted to share an issue I’ve been experiencing on itch.io and see if an...
started by Deleted Account Aug 01, 2024
6 replies
540 views
Hello! I had a store on Gumroad and Ko-fi, where sellers can set their own refund policies and It's also recommended to...
started by seven_zero Aug 01, 2024
4 replies
266 views
Hello. I wanted to report and ask, because two of my browser games without any downloadable files got downloaded. It app...
started by BlueEagle421 Aug 01, 2024
1 reply
137 views
Hello, and sorry to be a bother so soon after joining. Friend of mine and I have uploaded a silly game for a gamejam. I...
started by HaddyBlackwater Jul 31, 2024
6 replies
325 views
Ive used Account Settings>Email Adressess and sent myself a verification code 3 times and all three times, when I click...
started by PlagueBirb Aug 01, 2024
101 views
No replies yet
https://bloodlines1337.itch.io/bloodlines-2-beta Definitely need to take this down, it's either a keylogger or something...
started by XionComrade Aug 01, 2024
1 reply
112 views
I have organized two jams, however I don’t see them appearing in the Jams Hosted Page. However, I can see them on the...
started by Cussa Jul 30, 2024
5 replies
143 views
I am having a difficult time using Firefox with your server. I cannot load pictures, cannot make downloads, cannot even...
started by yuinei Jul 31, 2024
4 replies
140 views
hi i advertise my games on mastodon but i can not see any referrers from that website im though sure some of my views co...
started by WIZ GAME STUDIO Jul 31, 2024
2 replies
120 views
Within the last hour I’ve had 16 individual downloads of my paid games without payments. I have a total of 22 games...
started by MinionSoft Jul 30, 2024
3 replies
1,496 views
I recently made a new account after playing a few games to be able to comment and provide feedback, but so far every com...
started by Zone Jul 31, 2024
130 views
No replies yet
I've published a game about a week ago, I still don't see it indexed, already tried contacting support via email but no...
started by Bedtime Games Jul 30, 2024
2 replies
131 views
Hi, I like to uninstall games when I'm done with them, but I don't know how to with itch.io? I'm a new user and have pra...
started by YoursTruly_TrulyYours Jul 30, 2024
1 reply
542 views