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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,270 topics · Next page · Previous page · First page
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Last post
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play 68 days ago
1,292 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,869 views
Hey, so I was downloading a few games from the app, when they all failed, almost all had itch.io API error (403): I thou...
started by Takota 40 days ago
59 views
No replies yet
I have an HTML game meant to be played in-browser. I have it set to "Restricted" but would like to have select people ha...
started by Anime Sickos Podcast 41 days ago
1 reply
86 views
I bought cube escape for rusty lake on steam and through this website and literally none of them are able to be played...
started by sukuxna 42 days ago
1 reply
101 views
I’m the organizer of the OST Composing Jam , a game soundtrack composing jam which has been growing significantly in p...
started by Lone Rabbit 42 days ago
52 views
No replies yet
It's not showing up in 'add or remove programs' list. I can't see where to uninstall it from.
started by Dana83 43 days ago
1 reply
141 views
here's the issue. Im trying to recover a bunch of games from the email address linked to this new account. The only reas...
started by thEXP001 45 days ago
3 replies
193 views
Hello everyone, I want to know how can i make successful assets packs , other than pixel art concepts Do asset pack make...
started by AdamGDA 43 days ago
53 views
No replies yet
How do I recognize a scam or fake account? I am looking for free voice actors and I want to play it safe.
started by Sam Hadding Games 43 days ago
2 replies
112 views
Hello! I have wanted to sell my games here, but the only payment options I can see are Stripe and Paypal, which are not...
started by HabibiHB 44 days ago
1 reply
107 views
It's been a couple weeks since I've seen them
started by Nnekart 45 days ago
2 replies
101 views
I have made another account a collaborator on a collection I started as they and I want them to be able to display on th...
started by Adam Procter 61 days ago
5 replies
170 views
This might actually be for general section, but since it mostly is about threads appearing here, I try posting it here f...
started by redonihunter 46 days ago
2 replies
97 views
I had my tabletop games printed for a recent event and have inventory left that I'd like to offer here. Is there a way t...
started by Sticky Doodler 46 days ago
1 reply
71 views
I tried to buy Quest Game Optimizer, but I can't. I used the credit card and also the debit card, but it was impossible...
started by pluis_sdb 46 days ago
1 reply
76 views
So I just recently stumbled upon the game Voices of the Void thanks to IGP. After a grueling 3 days I finally actually f...
started by DangerRandy 47 days ago
53 views
No replies yet
Hi! I was just wondering how to get my game on the top of the "Most Recent" page again. I read somewhere that it happens...
started by Snow140 47 days ago
2 replies
101 views
Greetings. I posted a game about a month ago, but it doesn't appear anywhere (it's not indexed). I've looked at the rule...
started by mescalina azul 70 days ago
2 replies
176 views
I have a game that is paid. It's a visual novel that's in development and is updated every 3 months. Can I create a dupl...
started by Passion's Portal 48 days ago
2 replies
107 views
I have far too many jams I joined that I never submitted for (forgot about them, just failed to meet deadline, etc). Is...
started by J. Isaac Gadient 49 days ago
57 views
No replies yet
I had a donation recently made to one of my games and would like to know the username of who made the donation, is it po...
started by yuripourre 50 days ago
2 replies
123 views