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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,370 topics · Next page · Previous page · First page
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Last post
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play 95 days ago
1,683 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,971 views
Как обновить игру до версии 87.11 не удаляя прошлую игру, или можно п...
started by Pidarasichek 20 hours ago
2 replies
32 views
I have an itch collection, in the "add to wishlist" menu it supposedly has 42 items. When I actually open the page up an...
started by gamere 8 days ago
3 replies
86 views
When I look up the name of a creator I cannot find the creator only games featuring what I searched, there also seems to...
started by BobbyWojak 2 days ago
8 replies
79 views
My payout has now been stuck in review for more than 26 days and it’s supposed to take 10-14 days according to the too...
started by Martin Buck Software 1 day ago
1 reply
46 views
Hi guys, I'm currently working on my own game page on itch.io website. Everything is going well, but when I add screensh...
started by Rorschach_Digital Feb 28, 2017
11 replies
6,685 views
Hello dear community.... I really like becoming a femboy but I'm stuck after quest 28. No matter what I do, I don't get...
started by Kinkydanielle 2 days ago
9 replies
182 views
hello, my account has been falsely flagged as spam by you automatic unwanted content system. this has removed my ability...
started by Lunalyst 3 days ago
2 replies
62 views
This has been reported before (see https://itch.io/t/1271931/cannot-paste-in-a-review ) without solution - and that one...
started by Tomes 46 days ago
10 replies
289 views
I have a bunch of old shovelware games I want to get rid of from over the years. I don't want to delete my account, beca...
started by RetroFlock 3 days ago
3 replies
79 views
Hi there, I'm experiencing some payment issues while trying to purchase items from your store. I would appreciate your a...
started by EPFaye 5 days ago
5 replies
287 views
i bought a game on here and it sent me a email with the game but its not populating the full game in my options bar on t...
started by Gry_Grief 4 days ago
33 views
No replies yet
Almost everyone in Ireland is reporting that no one cannot access the website without VPN. Error type ether connection t...
started by allielovexx 4 days ago
1 reply
114 views
I have no account of paypal or stripe, but have payoneer, And i saw payoneer direction in payout page that if i select p...
started by DreamWalking 4 days ago
3 replies
96 views
My business model on itch is that I release stories for a small fee, then on the Monday on or after the day six weeks la...
started by Ayula OneOne 5 days ago
9 replies
158 views
I want to show tags like “play in browser” or game category tags like “puzzle” for my project in my creator page...
started by Jiaqi 4 days ago
2 replies
52 views
Alright, before I begin I want to get some things straight: Yes, I am 14. Yes, I do have some programming experience and...
started by Lightbulb Games 5 days ago
7 replies
126 views
Loading images on the site takes a very long time Is this a bug or a problem (again) only in Russia or only for me?
started by NiktoZ 5 days ago
1 reply
43 views
Hi, i bought a game and itch io charged me twice and didnt send me the receipt with the download link. I got the receipt...
started by nyubunya 5 days ago
2 replies
60 views
Hello! I recently uploaded my portfolio as a game developed in Unity for HTML. On PC it works great but I have a problem...
started by MissingTexture_Lab 5 days ago
25 views
No replies yet
Hi, I'm new here and I couldn't find an answer to this question. I released a game for free, but I'm not getting good do...
started by r18hentai 5 days ago
1 reply
50 views