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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,369 topics · Next page · Previous page · First page
Topic
Last post
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play 95 days ago
1,682 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,970 views
When making a HTML5 game “full-screen” on iPhone, as the fullscreen API is unsupported, itch.io just fills the brows...
started by Alexander Ocias 33 days ago
1 reply
109 views
I'm making a game on GameMaker, and when i tried to put here on itch.io, 2 problems appeared. 1 - The menu was not in th...
started by GameDev_Pixel 7 days ago
4 replies
89 views
pasting raw images fixed when? (i mean - after pasting image it treats it as text what exceeds limits)
started by hacknorris 6 days ago
1 reply
37 views
Olá pessoal, eu estou com problemas ao hospedar meu game, quando faço o dowloand e tento colocar a opção windows par...
started by Esinho 6 days ago
14 views
No replies yet
(Expanding on this article ) I read the discussion listed above, but it seems like achievements aren’t possible becaus...
started by terraquad 6 days ago
30 views
No replies yet
I have developed a small prototype to learn UE5, can I share that prototype here for feedback?
started by Ronin0909 7 days ago
3 replies
69 views
Very recently, it seems the majority of screenshots are not loading for my games, none of which are newly published. All...
started by ATypicalFaux 8 days ago
3 replies
111 views
hello, in local browser(preview) the 8 direction is working and when i upload it in html5 its not working(io.tech) thank...
started by adiv2100 8 days ago
3 replies
55 views
I released an html5 game with my team: https://crabbucketgames.itch.io/reduce-reuse-raccoon As far as I can tell there i...
started by cricketHunter 8 days ago
2 replies
78 views
not getting views and clicks on my latest games, is it a bug or have I been shadow-banned? my games are not bad and I us...
started by BigFumas 8 days ago
8 replies
129 views
i would like to see a different method of payment than paypal because exery time i got an unexpected error or it shows m...
started by optimaster132 8 days ago
2 replies
60 views
Hello, On many of my games, images are missing. Like on this one : https://gulix.itch.io/not-what-ive-ordered But when I...
started by Nicolas "Gulix" Ronvel 8 days ago
3 replies
82 views
Question is basically as title. For reference, I'm posting this with my game's demo, https://pennywhistlestudios.itch.io...
started by PennywhistleStudios 9 days ago
1 reply
68 views
I posted the game Jul 30, 2024 and it's still not in the search engine. After the update it got even more interesting -...
started by Kachechka 9 days ago
1 reply
83 views
eu comprei a versão nsfw de the ki at back so que meu dinheiro não diminui e quando da "certo" so mostra que eu vou re...
started by marciiii223 9 days ago
21 views
No replies yet
My game "welcome to hell" won't show up when I search my nickname in the search page nor when I type it's title. I publi...
started by ThaBigA 9 days ago
1 reply
56 views
According to Itch.io's staff, Funko uses BrandShield, an AI brand protection software, which reported a potentially infr...
started by Dark_Ansem 11 days ago
12 replies
372 views
Been having this issue for months now. Every time I try to connect to Itch.io from Patreon to access content from someon...
started by Delphinus2 29 days ago
1 reply
166 views
Been trying to connect Patreon to Itch to get access to a game but all it keeps giving me is 'There was an error with yo...
started by sinoj961 28 days ago
1 reply
117 views
Im having an issuewith gaining access to a game I have pledged to on patreon. I am following the link provided by the cr...
started by DdizzyBA 81 days ago
11 replies
697 views