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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

8,250 topics · Next page · Previous page · First page
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Last post
Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play 64 days ago
1,243 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,851 views
I enjoy writing but I have no artiest or programmer to work with when it comes to publishing to itch dot io. Is there a...
started by Rowen 6 days ago
3 replies
96 views
Im having an issuewith gaining access to a game I have pledged to on patreon. I am following the link provided by the cr...
started by DdizzyBA 50 days ago
9 replies
541 views
I'm looking to raise the price of my current game from 10.99 to 11.99 to match the Steam price, but from everything I'm...
started by MissFortune 7 days ago
5 replies
121 views
Hello, I was recently looking to do a payout, but I noticed a fairly sizable discrepancy between my Gross Revenue and Pa...
started by DarkConsulGames 8 days ago
2 replies
95 views
I'm logged in to my itch account online but when I download the itch program and enter my username or email and password...
started by Kent 7 days ago
1 reply
52 views
Is this site now officially a scam that refuses to pay developers? I wouldnt trust anything downloaded from here, and ce...
started by cliffski 4 days ago
2 replies
116 views
Hi Team, I have noticed since the my game release here, with the patreon api, that there are a lot of issue with it. Lik...
started by Orachi 22 days ago
1 reply
118 views
Hi! I'm developing a web-based game, which is displayed within an iframe on a simple index.html page. While the game fun...
started by Vaaal88 Jun 18, 2024
5 replies
267 views
I got my LLC set up and received my new EIN. But I had already done the "tax interview" using my SSN. I want to redo the...
started by messystrategy 9 days ago
1 reply
53 views
In the linux package of my game, I set .itch.toml the pass to the binary wrapper of the program (written in java). So I...
started by lespin 8 days ago
34 views
No replies yet
I’m opening this thread in case any of you know how charity bundles work or if someone from the Itch.io support team w...
started by Rolerøs No Representativøs 8 days ago
46 views
No replies yet
I have two questions about my game on itch.io. Question 1: I recently noticed that the title of my interactive fiction i...
started by bay-zel 9 days ago
54 views
No replies yet
Hi, I uploaded my top-down shooter game to itch.io. However, the player doesn't seem to be working, I can't move, shoot...
started by NatMar 15 days ago
8 replies
207 views
Hi Itch.io staff, Has Itch.io started planning contingencies for the potential loss (or overpriced retention) of "itch.i...
started by retrogunner 9 days ago
62 views
No replies yet
Hello, after uploading my game, I made all the checks and applied the settings, but my game was not visible, so I wanted...
started by OyunKontrol 11 days ago
6 replies
175 views
Hi, currently when I embed a WebGL game on our private website it always starts to play automatically after page load. I...
started by Photon Engine 10 days ago
27 views
No replies yet
Hi there, I’m kind of sick of my game searches being full of p*rn so was trying to work out how to disable NSFW. I can...
started by Jacic 11 days ago
3 replies
318 views
heres the message ↓ Your card could not be authorized using the postal code provided. Please update the postal code, o...
started by wiohe 11 days ago
2 replies
87 views
This has been reported before (see https://itch.io/t/1271931/cannot-paste-in-a-review ) without solution - and that one...
started by Tomes 15 days ago
9 replies
224 views
When the site was loding it stoped and it said that it took to long i tried anoter time but it still got an eror mesege...
started by cool man 3000 11 days ago
1 reply
72 views