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Questions & Support

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Get help from the itch.io community. Have a quick question or issue, other members of the community can assist you in finding an answer. If you need to specifically contact itch.io staff you can message our support team. Although staff may monitor this forum, we request that any account related matters be submitted through our support system.

View this community's rules…

Rules

  • Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!Support not respondingPayouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.
  • This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game's page.
  • Private information can not be shared on this board. If you need to talk to someone at itch.io about private account information then you must contact support. Create a topic here only if you'd like help from the community.
  • Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
  • No discussion of account restrictions, bans, etc. If our moderator team has put a limitation on your account then it's a private matter and not up for discussion on our public community. Contact support if you need to discuss the limitation or make an appeal. 
  • Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.

For technical issues with the site we also have an issues tracker on GitHub, but feel free to make a topic here too. 

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Hey, everyone. Lately people keep asking certain questions about their games not being visible on the site. Please read...
started by No Time To Play 65 days ago
1,250 views
No replies yet
The general question is: as a dev, if multiple users are entering conflict in the comments section of my game, how shoul...
started by komehara May 12, 2022
5 replies
3,851 views
How to save game files
started by meiridasai 11 days ago
37 views
No replies yet
I'm an aspiring indie game dev and plan to upload my first games here on Itch.io While I plan to upload games once they...
started by R41Ryan 11 days ago
1 reply
82 views
Good morning, sorry for the inconvenience. I published my new game a few days ago, last Saturday to be exact, and my gam...
started by Capky Games 16 days ago
11 replies
199 views
I don’t know if this is a wanted behaviour, I noticed that downloading from itch an apk of my own project is counted i...
started by Anton 31 days ago
5 replies
238 views
How to set up controls in ROG Ally x handheld console, I am having problems finding solutions guys
started by khakimetal 12 days ago
35 views
No replies yet
Hello, I just made an account and I'm new here, I'm having trouble publishing a gamemaker 8.1 game on here, when I click...
started by Codes5 13 days ago
1 reply
95 views
Recently, we were surprised to find that our pages are no longer being indexed. This has severely impacted the distribut...
started by Kintsugi Digital 13 days ago
1 reply
174 views
Hi, I have a game ready to publish as playable via the browser. I'd like to add an option for a Windows download as well...
started by Scary Pixels 13 days ago
2 replies
69 views
Hello: The user " laespadarojaest " is uploading works by other authors without permission. For example, they have uploa...
started by Juan Pablo 14 days ago
2 replies
97 views
I am not receiving password recovery emails, nor github 2FA emails when trying to login via github, for one of my accoun...
started by tiger.blue 14 days ago
39 views
No replies yet
The page tells me that my debit card is rejected every time I try to make a purchase. My debit card allows me to make in...
started by Nashie1 14 days ago
45 views
No replies yet
My Visibility Settings I have developed and published an adult game https://ero-chat-dev.itch.io/netorase-wife-june It h...
started by Ero Chat Dev 15 days ago
97 views
No replies yet
Hi all, I have offered the preview version of the game I'm currently working on ( Nixy 2 ) as "$0 or donate". If I chang...
started by Haplo 18 days ago
6 replies
163 views
Hi, I am a user of an isolated country who is faced with a payment problem, or rather the lack of this opportunity. How...
started by Ark-siriys 15 days ago
112 views
No replies yet
Hello! I cannot translate pages in Itch.io browser games. Downloaded browser games are translated, but games that cannot...
started by ofafa 15 days ago
2 replies
112 views
Hi everyone, I'm working on a Unity project and trying to integrate Google Play’s in-app update API for immediate upda...
started by abhishekpathak 16 days ago
35 views
No replies yet
I.setup_layout()</script><script type="text/template" id="loading_lightbox_tpl"><div aria-live="polite" class="lightbox...
started by investus.itch.io 17 days ago
3 replies
101 views
I've submitted a support ticket (ID: 236912) via email regarding the release of my previous username. The main purpose w...
started by CMIDE 17 days ago
2 replies
110 views
Hello! I was wondering what the requirements are for the "Wide cover" image. What should the image have on it? What is t...
started by Pigpud 17 days ago
2 replies
73 views
There was a problem completing your upload. Please verify your email address before uploading a file. Hi everyone trying...
started by Gamemaker65 17 days ago
1 reply
71 views